My kids are always accusing me of making a scene.
Hold that thought for a few minutes while we go shopping at
the outlets. Spoiler Alert: Before either of my sons gets too excited
about this, I want to submit this disclaimer that no gift was bought. I repeat, NO PRESENT MADE IT OUT OF THE
STORE.
I head up to Merrimack to visit a childhood friend. We try to get together a few times a year and
do weird stuff like bowling (bumper lanes) or eating exotic Colombian food
(yum) or photographing random outdoor art hidden around downtown Nashua (cool)
or encountering a soft-shell crab just sitting all alone on a bulky roll
(disturbing). Today's mission is to hit
the Merrimack Outlet Stores along with countless throngs of pre--pre-holiday
shoppers.
I have one quest and one quest only: Find long sleeve camouflage
Under Armour shirts. And find them, I
do, but the store only has hunting camouflage and not military camo, so I
debate the purchase. I need one large
and one extra-large, one for each son.
The styles are not that great and the selection is even worse. No XL, so I grab the one large and head to
the register.
The line is not too long, but there seems to be a problem on
register 1 -- the cashier made a mistake, and now the woman who made the purchase
must stand in another line at register 3 and await the young manager. Meanwhile, Dopey (and when I say that, I'm
offering this poor chap a helluva lot more IQ points than I truly believe he
deserves) is ready to ring me through on register 2.
After fumbling with the shirt, he decides there's no tag in
it. I explain to him that there is a
tag, but it is way down inside near the armpit.
Rather than look inside the shirt, he squishes it over and over again,
getting his hand oil and general gross cooties all over the shirt. Nope, he declares the shirt is tag-less as he
has completely felt it up like the uninitiated virgin schoolboy he appears to
be.
He fumbles for the better part of 90 seconds and finally
decides to pretend he's entering some kind of number. The price rings up … at a mark-up of 50%. He wants me to pay 150% of the store-marked cost of the shirt.
Now, I'm no rocket scientist, and it has been a while since
I was an assistant manager at the fabric store … and the book store … and the
donut shop … I'm pretty sure that I have more managerial experience than that
kid probably has in his entire gene pool.
I am also reasonably certain that when a store offers a store-wide SALE,
the prices shouldn't be ringing in at 50% above the original asking price, so
I refuse to hand over an additional $20 for no reason.
"That's the wrong price," I say calmly (for at
this point, I really am still calm … yes, my children, I tell the truth).
Dopey just stands there, dumbfounded, pupils devoid of
reaction, while he kneads my purchase like a drugged cat. I am actually a little concerned about how
close he and the spandex are planning on becoming before I bring that shirt
home. His lips part, his mouth falls
open, and he drools out the words, "Did you get this from clearance or from
the rack in the back?"
Well, then. If I say clearance, I may get an extra
discount. If Dopey moved his skinny
ass, he could go look up the price himself. I answer, "Rack in the back."
He doesn't move. He
stares at the balled up shirt and continues to maul the fabric between his
palms. In turn I stare at him staring at
the shirt. After about thirty seconds,
it becomes obvious that we are in a silent pissing match. "They're on the RACK. In the BACK."
Hint, hint. Wink, wink.
Nudge, nudge. Ya know what I
mean, ya know what I mean?
Nothing. Just keeps
touching the spandex.
"That's okay.
I'LL go get another one for you," I interject. Now, surprisingly enough, I have not lost my
patience nor my temper yet. There is a
long line forming behind me, and I want to be quick. I run to the rack, grab a tagged shirt just
exactly like the large one I am trying to buy, but I grab a small because
that's all they have left in that style.
I am there and back in about twenty seconds. I'm not kidding. As a matter of honesty in reporting, it might
have been closer to twelve seconds.
When I come back, Dopey is still touching the shirt, but he
is standing back a bit with a blank expression on his face while Dumb-Ass-ia,
the young chickie manager in a suit jacket who was just at register 3, is now ringing on his
register. I hand Dopey the shirt, and he
stammers something about having to wait.
Wait? Really? Didn't I, the customer, just have a transaction in progress?
Didn't I, the customer, just wait in
line? Didn't I, the customer, just ask Dopey to make a price
correction? Didn't I, the customer, just go do Dopey's job for him? And you
want me to … say what? You want ME to wait? Again? Still?
Dumb-Ass-ia has decided to fix on register 2 the mistake the
cashier made on register 1 for a customer who is in line for register 3. Now, normally I have no problem with managers
handling returns or mistakes, but not
in the middle of my paying transaction.
"Here's the money," I say, holding out the crisp,
green bills, knowing exactly where this is going.
"I … uh … I mean … uh … you'll have to …. um…. wait…"
I look at Dopey, then I look at Dumb-Ass-ia, then I look
back at Dopey. I shove the cash back
into my wallet, zip my purse shut, and say calmly, for still I am not yet
pissed off, "Never mind." With
those two words, I turn away from the counter and head out of the store.
When I reach the door, though, that's when my blood boils. I
meet my friend outside and we start to walk away. Suddenly I stop. "No," I say to my very patient pal,
"I have something to say."
Back into the Under Armour outlet store I go and make a
beeline for the registers in the middle of the store. Dumb-Ass-ia is still blocking my transaction-in-progress
on register 2 while trying to figure out the mistake that some other dolt
working there on register 1 managed to screw up that she promised the customer she would correct on register 3.
I take my glasses off the top of my head and point them right into Dumb-Ass-ia's face.
I take my glasses off the top of my head and point them right into Dumb-Ass-ia's face.
"You,"
I say evenly but firmly, "are incredibly
RUDE. I am in the middle of a
purchase. I waited in line, then waited
again for a price check, then had to go get the tag myself, and you interrupt
my transaction. That's unacceptable. That's rude." She babbles something in my general direction,
but I have already shown her my back. The
glasses remain in my hand, and I walk out of the store for good this time.
I don't scream, I don't yell, and, best of all, I don't even
swear at her and tell her what a stupid douch-bag c**t asshole bitch skank she
must be. But I could not and cannot let
it ride. It's inherently wrong.
And there is no way on Earth I am buying that very last size
large long-sleeve camouflage Under Armour shirt no matter what price they
ticket it after watching Dopey all but lose his nuts over the thing. At this point I am more than pissed off; I am
skeeved out.
So, son, I'm sorry. I
don't buy you the damn shirt. And kids,
I'll openly admit right here that you really cannot take me anywhere because I
will make a scene if someone is molesting the clothing I'm trying to buy and
then someone completely different makes me wait and look like the total jerk
while the line compounds behind me through no fault of my own.
Besides, a little drama goes a long way to whet the
appetite. My friend and I decide to eat
Italian food then hit the free brewery tour afterward, so we end up winning in
the long run. The money I don't spend on
the shirt goes toward a cheesy picture of us together in front of a giant
plastic replica Clydesdale at the brewery, a memento that we simply must have
for nostalgia.
The photograph is of two of us, smiling away after one small
Stella Artois and before a few more full-sized brewski samplers. I'm pleased to admit that's the only scene I want to make today.